Cryptic Team Support

What are your shipping options and delivery times ?

Shipping Information FAQs

Q1. What are the shipping exceptions for orders within the US?

Answer: Orders within the US are generally shipped within 2 to 5 business days.

Q4. What is the production time for items?

Answer: Items typically require 4 business days for production.

Q5. How long does delivery take for Canada?

Answer: Generally for Canadians and the rest of the world shipping will take 10 to 20 business days. Please note that delivery times may vary depending on the destination country. “Generally it will take about 14 days including production but this can vary.”

What is your return and exchange policy ?

Returns Policy FAQs

Q1. What is Cryptic Clothing's return policy?

Answer: At Cryptic Clothing, we're dedicated indie artists offering unique attire crafted with creativity and passion. Our return policy is straightforward:

• Customer changed their mind - NO RETURN

• Sizing Issue - NO RETURN (Size Chart For Clothing Available)

• Customer didn’t like their product - NO RETURN

• Supplier sent the wrong item - RETURN

• Print defect with product - RETURN

Q2. Why are there restrictions on returns?

Answer: As a small business operating with a "made-to-order" business model, we don't hold inventory. Instead, we work closely with our production partners to create inventory as needed. Due to this unique process, we reserve the right to deny refunds or exchanges for reasons other than product defects.

Q3. What happens if my product arrives damaged or with a print defect?

Answer: In the rare event that your product arrives damaged or with a print defect, we're committed to making it right. Simply reach out to us, and we'll gladly offer you a replacement or a refund.

Q4. How do I request a return for a defective item?

Answer: If you receive a defective item, please contact our customer support team as soon as possible. We'll guide you through the return process and ensure that you receive a replacement or refund promptly.

Q5. Can I exchange my item for a different size or design?

Answer: Unfortunately, we do not offer exchanges for sizing issues or design preferences. However, we provide a size chart for clothing to assist you in selecting the correct size before making a purchase.

Q6. What if I have further questions about returns or exchanges?

Answer: If you have any additional questions or concerns regarding our returns policy or any other inquiries, please don't hesitate to reach out to our friendly customer support team. We're here to assist you every step of the way!

I need a big shirt and small hoodie how do i find the right size?

Sizing FAQs

Q1. How do I determine my size for clothing items?

Answer: To find the best fit, we recommend referring to our size charts available on each product page. These charts provide measurements for chest, waist, hips, and other relevant areas to help you select the right size.

Q2. Are your sizes consistent across all products?

Answer: While we strive for consistency in sizing, please note that fit may vary slightly between different styles and designs. Be sure to refer to the specific size chart provided for each item.

Q3. What if I fall between two sizes?

Answer: If you find yourself between two sizes, we recommend sizing up for a more comfortable fit. However, if you prefer a more fitted look, you may opt to size down. Feel free to reach out to our customer support team for personalized sizing advice.

Q4. How accurate are your size charts?

Answer: Our size charts are created based on extensive testing and measurements to provide as accurate information as possible. However, individual body types may vary, so we encourage customers to refer to the size chart and reach out to us with any questions or concerns.

Q5. Do you offer sizing for petite or plus-size individuals?

Answer: Yes, we strive to offer inclusive sizing options to accommodate a diverse range of body types. Our size charts typically include options for petite, regular, and plus sizes, depending on the garment.

Q6. Can I request custom sizing for my order?

Answer: At this time, we do not offer custom sizing options for individual orders. However, we continually review customer feedback and may consider expanding our sizing options in the future.

Q7. What should I do if the item I ordered doesn't fit as expected?

Answer: If you receive an item that doesn't fit as expected, please refer to our returns policy for information on how to initiate a return or exchange. We're here to assist you in finding the right size and ensuring your satisfaction with your purchase.

Can I wash my red t-shirt with my black hoodie?

Washing and Maintenance FAQs

Q1. How should I wash my clothing items?

Answer: For most clothing items, we recommend following the care instructions provided on the garment's tag or label. Typically, machine washing in cold water with like colors and gentle detergent is suitable for maintaining the quality of your clothing.

Q2. Can I machine dry my clothing items?

Answer: To prolong the life of your clothing items, we recommend air-drying whenever possible. If machine drying is necessary, use a low heat setting to prevent shrinking or damage to the fabric.

Q3. Are your clothing items pre-shrunk?

Answer: While some of our clothing items may be pre-shrunk, it's always best to follow the care instructions provided to minimize any potential shrinkage. Washing in cold water and air-drying can help prevent shrinkage.

Q4. Can I iron or steam my clothing items?

Answer: Ironing or steaming your clothing items is generally safe, but be sure to check the garment's care instructions first. Use a low to medium heat setting and avoid direct contact with delicate fabrics or embellishments.

Q5. How should I store my clothing items when not in use?

Answer: To maintain the shape and quality of your clothing items, store them in a cool, dry place away from direct sunlight and moisture. Hanging heavier items like jackets and coats on sturdy hangers can help prevent wrinkles and distortion.

Who can help me, I need help ?

Customer Service FAQs

Q1. How can I contact Customer Service?

Answer: For assistance, please visit our Contact Page on the website and fill out the form with your inquiry. Our dedicated Customer Service team will respond to your email promptly within 1-2 business days.

Q2. What types of inquiries can I reach out to Customer Service for?

Answer: If you have questions regarding your order status, product details, sizing assistance, returns and exchanges, or any other concerns, our Customer Service team is here to help. Simply submit your inquiry through our Contact Page, and we'll provide you with the assistance you need.

Q3. Can I track my order through Customer Service?

Answer: Yes, if you need assistance with tracking your order, please reach out to our Customer Service team via our Contact Page on the website. Provide us with your order number, and we'll be happy to provide you with tracking information.

Q4. What should I do if I encounter an issue with my order or product?

Answer: If you encounter any issues with your order or product, please first refer to our FAQs page for guidance. If your question or concern is not addressed there, feel free to reach out to our Customer Service team via our Contact Page, and we'll work to resolve the issue promptly.

Q5. How can I provide feedback or suggestions to Customer Service?

Answer: We welcome your feedback and suggestions! If you have any comments or ideas you'd like to share with our Customer Service team, please submit them via our Contact Page on the website. Your input helps us improve our services and better meet your needs.

What are your payment and billing options?

Payment and Billing FAQs

Q1. What payment methods do you accept?

Answer: We accept payments via major credit/debit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we offer payment options through PayPal for added convenience.

Q2. Is it safe to enter my payment information on your website?

Answer: Yes, your security is our top priority. Our website utilizes secure payment gateways provided by Stripe and PayPal, ensuring that your payment information is encrypted and protected during transactions.

Q3. Will I be charged any additional fees for using PayPal or other payment methods?

Answer: We do not impose any additional fees for using PayPal or other payment methods. However, please note that PayPal may charge transaction fees on their end, which are separate from our pricing.

Q4. When will I be charged for my order?

Answer: Your payment will be processed immediately upon placing your order through our secure payment gateway. You will receive a confirmation email once your payment has been successfully processed.

Q5. Do you offer payment plans or installment options?

Answer: At this time, we do not offer payment plans or installment options. All orders must be paid in full at the time of purchase.

Q6. Can I update my payment information after placing an order?

Answer: If you need to update your payment information after placing an order, please contact our customer support team as soon as possible. We'll do our best to assist you with any necessary changes.

Q7. Will I receive a receipt for my purchase?

Answer: Yes, you will receive an email confirmation with a receipt for your purchase shortly after completing your order. Please check your inbox and spam/junk folder if you do not see the confirmation email in your primary inbox.

Q8. How can I request a refund for my order?

Answer: Refunds are subject to our returns policy. If you are eligible for a refund, please contact our customer support team to initiate the refund process. Refunds are typically processed back to the original payment method used for the purchase.